Q. Am I required by law to get more than one estimate?
A. You are not required by law to get more than one estimate.
Q. Can I take my vehicle anywhere that I want to get the repairs done?
A. Illinois State law ensures that you can make the choice of where to repair your vehicle. It is your car and it is your choice! An insurer is not allowed to request or require that you get the repairs done in particular shop.
Q. What is a Direct Repair Provider?
A. Many insurance companies name a Direct Repair Provider to handle their customers’ collision repairs and initial claims processing. This means that your insurance company may suggest you use a certain repair facility. This method can eliminate the hassle of you gathering your own estimates and the repair process is streamlined. Community Auto Body is a Direct Repair facility for a variety of different insurance companies and can process your claim on the spot.
Q. Will the parts be ordered before I drop off my vehicle for repair?
A. Absolutely. We generally order your vehicle’s parts at the time that we write the estimate and schedule your vehicle for drop-off –typically, a couple of days later unless your vehicle is found unsafe to drive. Please note that sometimes, there might be other parts that might be damaged that we can only see when we start taking the vehicle apart, and that may need to be ordered then.
Q. What should I know about the parts to be repaired or replaced?
A. Parts are classified as:
- New – These parts generally are made to original manufacturer’s specifications, either by the vehicle manufacturer or an independent company. In the State of Illinois, insurance companies are not required to cover the cost of replacing damaged parts with OEM (Original Equipment Manufacturer) parts. Prices and quality of these parts vary.
- Remanufactured, rebuilt or reconditioned – These terms generally mean the same thing: parts have been restored to a sound working condition. Many manufacturers offer a warranty covering replacement parts, but not the labor to install them.
- Salvage – These are used parts taken from another vehicle without alteration. Salvage parts may be the only source for certain items, though their reliability is seldom guaranteed.
Q. How long will it take to fix my vehicle?
A. We make every effort to make sure your damaged vehicle is repaired quickly, but how long it takes, is determined by the amount and severity of damage. It also depends on the type of vehicle and availability of parts. Naturally, the more common the car, the more likely the parts will be readily available. Because today’s vehicles are more complex than ever, not all damaged parts can always be physically seen and therefore, not ordered before the vehicle arrives for repair.
Q. Will you help me get a rental car?
A. If you need a rental car, we can help you make the necessary arrangements when you drop off your vehicle. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. We recommend Enterprise Rent-A-Car as well as Hertz Rent A Car. Both companies have offices close to our shop. They also offer direct billing to most insurance companies and provide us with great service. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
Q. To whom and when do I have to pay my deductible/co-pay?
A. Your deductible/co-pay is paid to the repair facility, not the insurance company as many people may think. Unless prior credit arrangements have been made, most repair facilities expect payment of the deductible/co-pay at the time the repairs are completed. We accept personal checks, debit cards, cash, and Visa, MasterCard, Discover and American Express credit cards.
Q. Can I get other service work done on my vehicle while it is in the body shop?
A. Yes. Just let your Estimator know about the other work that you would like done, so that we can make the necessary arrangements for the extra repairs.
Q. Is there a warranty on the repairs to my vehicle?
A. Yes, Community Auto Body, Inc. offers a written repair warranty that is good for the lifetime of the vehicle, as long as you own it.
Q. How will I know when my vehicle is done?
A. You will be notified by phone when your vehicle is ready to be picked up. Feel free to call or e-mail your Estimator during the repair process if you have questions or concerns.
Q. Are you open on Saturday?
A. Yes, we are open from 8:00 am until 12:00 pm. We also have a 24-hour key drop off box, so that you can leave your car on our premises at any time.
Q. Can I get a ride home when I drop off my car?
A. Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience, and we will work diligently towards that goal.
Q. What does being part of ASA mean?
A. Community Auto Service, Inc. is a member of the Automotive Service Association (ASA). When your vehicle is repaired by an ASA member-business, you can expect the following:
- An attentiveness to you, the customer. ASA members work to earn and keep your satisfaction and trust. An average of 77 percent of customers are repeat customers.
- Repairs and service backed by years of experience. The average ASA shop is 22 years old and 89 percent of ASA members are part of family-owned businesses.
- Adherence to ASA’s Code of Ethics that outlines professional business practices.
- Accurate diagnosis and repairs. ASA members stay up-to-date with evolving vehicle technology by attending technical education classes.
- Access to information. By belonging to ASA, members have access to more than 30 association benefits, including the latest technical and management education, and regulatory information.